At Cricklewood Flowers, we take pride in being a trusted local Cricklewood florist, serving households and businesses throughout the area with only the freshest blooms. We are dedicated to quality, ensuring our customers receive floral arrangements that meet the highest standards of freshness, beauty, and care. Your satisfaction is our top priority, and we stand by our fresh flowers guarantee for all deliveries in and around Cricklewood.
We carefully package and hand-deliver our flowers to ensure they arrive in perfect condition. However, if your order arrives damaged or not as expected, please inspect the flowers as soon as you receive them. If you notice any damage or quality issues upon delivery, contact us on the same day, providing your order details and a description of the issue. We may request a photograph to assess and resolve your concern as promptly as possible.
Cricklewood Flowers guarantees the freshness of all our arrangements for a minimum of 5 days from the date of delivery, provided blooms are cared for according to the flower care instructions supplied with your order. Should your flowers fail to last within this freshness window, please let us know with details and photographs so we can investigate and remedy the situation.
If your flowers arrive damaged, are not as described, or do not meet our freshness standards as guaranteed, you may be eligible for either a full refund or a replacement bouquet, depending on the circumstances and your preference. To qualify, please reach out to us as quickly as possible, ideally within 24 hours of receiving your flowers. Our team will review your claim and work swiftly to resolve it to your satisfaction. Refunds are typically processed via your original payment method, and replacement arrangements will be delivered at the earliest convenient time.
Your feedback matters greatly to us. If you have any concerns or complaints regarding your order or the service you received from Cricklewood Flowers, we encourage you to get in touch with our customer care team. Clearly outline the nature of your complaint and provide any relevant details to help us investigate thoroughly. We aim to respond promptly to all concerns and will keep you updated on the progress of your complaint until it is resolved.
As your local flower specialists, we are passionate about delighting our neighbours and business clients with exceptional floral gifts and arrangements. Our strong reputation across Cricklewood reflects our commitment to attentive customer service and high-quality, fresh flowers. With secure delivery, transparent returns and refund processes, and a responsive complaints procedure, you can order with total peace of mind every time.
Please note that our returns and refunds policy is designed to support our local customers in Cricklewood and the surrounding area. Items returned after the expected freshness window or without sufficient evidence of damage may not be eligible for a full refund or replacement.
Thank you for trusting Cricklewood Flowers. Our devoted team is always here to ensure every bouquet brings a smile and lasts as long as possible.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
