Welcome to Cricklewood Flowers, your dedicated online florist offering flower delivery across Cricklewood and nearby areas. These Terms & Conditions govern your use of our website and outline the terms under which you may purchase our products for delivery. By placing an order, you agree to be bound by these Terms & Conditions, which apply to all customers accessing or using our online flower delivery service in Cricklewood and the surrounding neighbourhoods.
Cricklewood Flowers aims to provide a seamless online shopping experience for all customers seeking flower delivery services in Cricklewood. To place an order, simply browse our curated selection of bouquets and floral arrangements, select your preferred flowers, add them to your cart, and proceed to checkout.
During checkout, you are required to provide accurate recipient and delivery information, including the recipient's name, address in Cricklewood or surrounding areas, contact number, and delivery date. It is your responsibility to verify that all details provided are correct to ensure successful delivery of your flowers.
Once you have submitted your order, you will receive an on-screen confirmation and may be sent a confirmation message summarising your order details. Cricklewood Flowers reserves the right to accept or decline any order at our discretion. Our acceptance of your order occurs only when we dispatch your floral arrangement for delivery. Should any item be unavailable, we may offer suitable alternatives or a full refund at your request.
We take great care to display images and descriptions of our floral products as accurately as possible. However, due to the nature of fresh flowers and seasonal availability, certain blooms or colours may be substituted with similar alternatives of equal or greater value without prior notice to ensure the timely fulfilment of your order. We always strive to maintain the overall style and value of the arrangement depicted.
If a particular vase or accessory is unavailable, we will substitute it with a comparable item appropriate to the selected arrangement. If you require specific flowers for an occasion, we recommend placing your order in advance and contacting us to confirm availability.
All prices displayed on the Cricklewood Flowers website are listed in Pounds Sterling (GBP) and include VAT unless otherwise stated. Delivery charges may apply and will be presented at checkout before completing your purchase.
We accept a variety of secure online payment methods, including major debit and credit cards. All payments are to be made in full at the time of placing your order. We do not accept payment on delivery. Orders will not be considered confirmed or processed until payment has been successfully received.
Cricklewood Flowers reserves the right to update prices, promotions, and product offers at any time without prior notice. Any pricing or typographical errors identified will be rectified as soon as possible, and affected orders will be managed in accordance with your statutory rights.
We offer flower delivery services throughout Cricklewood and selected surrounding areas. Orders placed before our daily cut-off time will be delivered on the requested date. Delivery times are generally during standard business hours but may vary depending on location and the nature of your order.
If the recipient is not available at the time of delivery, our driver may attempt to leave the flowers with a neighbour or in a secure location at the property, accompanied by a note for the recipient. In cases where neither is possible, a calling card will be left with instructions for arranging re-delivery or collection. Please note that additional charges may apply for redelivery outside of the initial delivery attempt.
During peak periods such as Valentine's Day, Mother's Day, or adverse weather conditions, we will do our utmost to fulfil your delivery on your chosen date; however, minor delays may occur. While we endeavour to deliver on your preferred date, specified times cannot always be guaranteed.
If you need to amend or cancel your order, please notify us as soon as possible after placing it. Orders can only be amended or cancelled prior to dispatch. Once your flowers are prepared or en route for delivery, cancellations or amendments may not be possible due to the perishable nature of our products.
For successful cancellations made before dispatch, a full refund will be issued to your original payment method. For amendments, such as changes to delivery address or message card, we will accommodate your request where feasible. Cricklewood Flowers reserves the right to refuse amendments that are impracticable or made too late in the order process.
Cricklewood Flowers is committed to delivering fresh, beautiful flowers with every order. If you are unsatisfied with your flower delivery due to damage, poor condition, or incorrect items received, please contact us within 24 hours of delivery. We may request photographs of the flowers and retain the right to collect the item for inspection.
We will offer a replacement, alternative arrangement, or refund at our discretion if your claim is found valid. Claims beyond the 24-hour window from delivery may not be accepted due to the perishable nature of flowers. Returns for fresh flowers and customised arrangements are not accepted under statutory consumer rights for perishable goods except in cases of fault or damage.
By placing an order with Cricklewood Flowers, you confirm that you are legally capable of entering into binding contracts and that all information supplied by you is true and accurate. It is your responsibility to ensure any personal messages or special instructions provided to us are appropriate and factual.
Upon receipt of your flowers, we recommend following our care instructions to maximise the lifespan and freshness of your arrangement. Cricklewood Flowers cannot be held responsible for deterioration of flowers resulting from improper care or handling after delivery.
Cricklewood Flowers shall not be held liable for any indirect, incidental, special, or consequential loss or damages arising from the use of our website, flower delivery services, or products. While we take every reasonable care to ensure prompt delivery and fulfilment, we cannot guarantee uninterrupted access to our website or perfect timing for every delivery due to circumstances beyond our control, such as traffic, weather, or third-party courier delays.
Our total liability in respect of any claim or series of claims, whether arising in contract, tort (including negligence) or otherwise, will not exceed the total amount paid by you for the affected order. Nothing in these Terms & Conditions shall limit or exclude liability for personal injury or death resulting from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
All content, images, logos, and product descriptions presented on the Cricklewood Flowers website are the intellectual property of Cricklewood Flowers or its licensors. You may not copy, reproduce, modify, transmit, or distribute any part of this website or its content without our express written permission.
You agree to use the website for lawful purposes only and to avoid actions or conduct that might cause harm to the website, our business, or other users.
We respect your right to privacy. Any personal information you provide when placing an order or interacting with our website is processed in accordance with current UK data protection laws. We use your data solely to process orders, arrange deliveries within Cricklewood and surrounding areas, communicate with you regarding your order, and, where appropriate, send updates or promotions (with your explicit consent).
For full details on how we handle and protect your information, please consult our Privacy Policy, available upon request. We do not retain payment details after your transaction is complete, as all payments are processed through secure third-party providers.
Cricklewood Flowers reserves the right to update these Terms & Conditions at any time. Changes will take effect as soon as they are published on our website. Your continued use of the website or our services after any such modifications constitutes your acceptance of the updated Terms & Conditions. We recommend reviewing this page frequently to remain informed of our current terms.
These Terms & Conditions and any disputes concerning your use of our website, purchase of products, or our flower delivery services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the English courts.
Cricklewood Flowers is committed to providing a positive and reliable experience for all online customers across Cricklewood and the surrounding area. Should you have any queries regarding these Terms & Conditions, please consult our FAQ or contact us directly for further information.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remainder of the Terms & Conditions shall continue to have full force and effect.
These Terms & Conditions represent the entire agreement between Cricklewood Flowers and you, superseding any prior versions or discussions relating to your use of the website or our flower delivery services in Cricklewood and surrounding areas.
Thank you for choosing Cricklewood Flowers for your online flower delivery needs. We look forward to serving you and making every occasion a little brighter with our beautiful blooms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cricklewood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cricklewood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
